Even with good screening, property damage can happen. Whether it’s accidental or deliberate, landlords need to act quickly to minimise losses and protect their investment.
Here’s what to do if a tenant damages your property.
Step 1: Assess the Damage
- Arrange an inspection as soon as possible.
- Take photos and videos of all damage for evidence.
- Check the inventory report to compare against the condition at move-in.
Step 2: Determine the Cause
- Wear and tear: Minor issues like scuffs, faded paint, and loose fittings are the landlord’s responsibility.
- Accidental damage: If a tenant spills wine on the carpet or breaks an appliance, they are responsible.
- Negligence or misuse: If a tenant fails to report leaks, leading to major water damage, they may be liable.
- Deliberate damage: Holes in walls, broken doors, or vandalism may require eviction and legal action.
Step 3: Speak to the Tenant
Before jumping to conclusions, discuss the issue. They may be willing to fix the damage or cover the repair costs.
If they refuse, remind them that:
✔ Their deposit may be used for repairs.
✔ Landlords have the right to deduct costs from the deposit under the tenancy agreement.
Step 4: Use the Deposit Properly
If repairs are needed, submit a claim through the deposit protection scheme. Provide:
- Photos and inspection reports
- Receipts and repair estimates
If the tenant disputes the claim, the deposit scheme’s dispute resolution service will review the evidence.
Step 5: Take Legal Action If Needed
For serious damage exceeding the deposit amount, you may need to:
- Send a formal demand for payment.
- If unpaid, make a claim through the small claims court.
How to Prevent Future Issues
✔ Use detailed inventory reports at check-in and check-out.
✔ Conduct regular inspections every 3-6 months.
✔ Have clear tenancy agreements stating tenant responsibilities.
✔ Require renter’s insurance to cover accidental damage.
Handling property damage quickly and professionally ensures minimal disruption and protects your investment.