What’s the best way to let a property?

When it comes to finding tenants for your property, you’ve likely considered various methods and, more importantly, the costs involved. While estate agents often suggest they are the only ones who can effectively manage this process, the truth is, you can do it yourself—and do it well—if you’re willing to invest the necessary time.

Our approach might differ from what you’ll hear from other estate agents (and it might even be a bit controversial), but we know it works. We’re willing to share insights that others might keep to themselves because the more you know, the more empowered you become. If you’re on board, great! You can use our tips to let your property independently, or you can reach out to us for additional support.

Many landlords eventually choose to work with an estate agent. But how do you pick the right one?

There isn’t a single “right” answer, but there is a best answer for you. This choice depends on the level of service you need and the goals you’ve set for your investment—because your rental property is more than just a source of income; it’s your investment, your pension plan, and a foundation for a better future for you or your family.

Here are some tips to help you make the right choice:

Recommendations

If you know someone who has had a great experience with an agent, add that agent to your list of potential candidates.

Client Reviews

If personal recommendations aren’t available, the next best thing is to check online reviews, such as those on allagents.co.uk. After shortlisting agents, ask to speak directly with one of their clients. Don’t hesitate to request real client details—it’s a great way to gauge their transparency and service quality.

Determine the Service You Need

Agents typically offer a range of services, from basic tenant-finding to full management. You need to decide which service suits your needs. If you’re opting for management services, ensure the agent has the necessary insurances to protect your money.

What to Expect from a Quality Tenant-Finding Service

A good tenant-finding service should include:

• A market review, property valuation, and marketing plan.
• Professional photography and floor plans to enhance your listing.
• Advertising on major platforms like Rightmove and Zoopla.
• Pre-screening tenants before scheduling viewings.
• Negotiation to secure the best possible rent.
• Thorough reference checks with detailed reports for your review.
• Options for preparing and administering an AST agreement.
• A professional inventory check-in report.
• Options for deposit registration and the issuance of required legal forms.
• Rent protection options to avoid arrears.

What to Expect from a Full Management Service

Ensure your agent is registered with an approved redress scheme like The Property Ombudsman (TPO) and, if you need property management, with a regulatory body such as ARLA or NALS. These affiliations are crucial for your protection.

Fees & Charges: Understand the Full Cost

To avoid surprises, be sure you understand:

• The fee for finding tenants.
• The monthly management fee and whether it includes rent protection insurance.
• The cost of preparing tenancy agreements.
• Fees for inventory check-in and check-out services.
• Fees for registering tenant deposits with a Tenant Deposit Scheme.
• Charges for visits and maintenance supervision (for management services).
• Renewal fees if your tenant stays on.
• Any surcharges for arranging maintenance.
• Fees for handling deposit claims.

Trust and Rapport: Do You Like the Agent?

If you’re going to work with an estate agent—especially if they’ll be managing your property—you need to trust them to be competent and have the right insurances to protect your interests. Do they speak honestly, show knowledge, and build rapport easily? Or are you hearing empty promises and vague assurances?

Ultimately, we all prefer to work with people we like and trust. Make sure the feeling is mutual.